The Know-it Blog

The Know-it Blog

The Know-it team

Dec 29, 2020

Sending Dunning Letters To Chase Late Payments

Sending Dunning Letters To Chase Late Payments

For businesses of all sizes, sending dunning letters chasing late payments can be a frustrating and time-consuming task.

However, implementing a well-crafted dunning letter strategy can greatly improve your chances of recovering overdue payments while maintaining professional relationships with your clients.

In this article, we will explore the concept of dunning letters and provide you with practical tips on how to create and send them effectively.

What are Dunning Letters?

Dunning letters are formal correspondence sent to customers or clients who have fallen behind on their payment obligations.

These letters serve as a gentle reminder to customers about their overdue invoices and the consequences of continued non-payment.

A well-structured dunning letter can effectively communicate the urgency of the situation while maintaining professionalism and preserving the business relationship.

Key Components of an Effective Dunning Letter

Clear and Concise Language

Keep your dunning letter concise and to the point.

Clearly state the purpose of the letter, highlight the outstanding payment, and specify the due date. Use polite but firm language to convey the seriousness of the situation without damaging the relationship.

Professional Tone

Maintain a professional and courteous tone throughout the letter.

Avoid using aggressive language or making threats. Instead, emphasise your willingness to work with the client to resolve the issue amicably.

Detailed Invoice Information

Include a breakdown of the outstanding invoice, providing the client with a clear understanding of the services or products rendered and the amount owed.

Remember, always attach a copy of the original invoice for reference.

Payment Options and Deadlines

Clearly outline the payment options available to the client, including acceptable payment methods and any available discounts for early settlement.

Set a specific deadline for payment and emphasise the importance of meeting it to avoid further consequences.

For example adding late payment interest and compensation is a great way to encourage payment to be made promptly!

Escalation Consequences

Gradually escalate the consequences of non-payment in subsequent dunning letters.

Start with gentle reminders, and as the process progresses, inform the client about the potential impact on their credit score, additional fees or interest, and the possibility of involving a collections agency if necessary.

Find out more on writing a strong warning letter for outstanding payments here!

Best Practices for Sending Dunning Letters


Send dunning letters promptly after an invoice becomes overdue. Early intervention improves the chances of prompt payment and demonstrates your commitment to financial accountability.


Follow a consistent timeline for sending dunning letters. Establish a series of letters that gradually increase in urgency and consequences.

This ensures that your clients understand the severity of the situation and provides a clear path towards resolution.


Whenever possible, personalise the dunning letters. Address the client by name and refer to specific invoices or transactions to show that you are actively engaged and committed to resolving the issue.

Track Communication

Keep a record of all communication with the client, including copies of dunning letters sent, dates, and any responses or actions taken. This documentation can be invaluable if legal action becomes necessary.


Implementing a well-designed dunning letter strategy can be a highly effective method for chasing late payments and maintaining healthy cashflow for your business.

By crafting clear and professional letters, adhering to best practices, and following a consistent escalation process, you can encourage your clients to prioritise their payment obligations and foster stronger financial relationships.

Remember, the goal of dunning letters is not only to recover overdue payments but also to preserve goodwill and professionalism with your clients.

Automatically send dunning letters with Chase-it!

Chase-it gives you the power to automatically send payment reminders and dunning letters so you never miss a payment!

Send payment reminders and chasers using emails, SMS and letters using fully customisable templates according to your own schedule by easily integrating your accounts package.

Get started for free today!

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Lynne is the Founder and CEO of Know-it!

She is a passionate, driven and forward-thinking entrepreneur determined to help resolve the late payment crisis gripping SMEs.

Having worked within the credit management industry for over 27 years and ran UK leading commercial debt recovery specialists Darcey Quigley & Co for over 16 years, Know-it was devleoped to make credit control more accessilble for SMEs to help them effectively mitigate credit risk, reduce debtor days and boost cashflow!

Connect with me on LinkedIn!

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