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Get To “Know” Our New Customer Success Manager

Get To “Know” Our New Customer Success Manager

We’ve just introduced a brand new member to the Know-it team! Welcome Clara Gobrecht, our new Customer Success Manager!

Clara will be on hand to onboard new users and help businesses get the most out of the Know-it platform to help them mitigate credit risk, reduce debtor days and boost their cashflow.

We sat down with Clara for a quick chat to learn more about her and how she’ll help support businesses in the UK.

1. Welcome to Know-it! Tell us a b-it about yourself

My name is Clara, I’m French and just moved (back) to Scotland!

I’ve lived in many different places in my life – France, South Africa, the USA, England, and Scotland. Before coming back to Scotland, I lived in Ghent, Belgium. I initially moved there for an opportunity to develop the French market of an established scale-up. I then moved to a start-up and helped develop their international market (Nordics and UK). The idea was to build a strong and repeatable customer base to support their Series A funding. 

I’ve now been working in the SaaS industry for the past 4 years -expanding markets, defining scalable processes and insuring growth. I’m excited to join the Know-it team for this new challenge! 

2. What first interested you to join Know-it?

I think I got very interested in Know-it after my first talk with Lynne, the Founder & CEO of Know-it. Hearing her talk about her vision for the company and her desire to create an accessible platform for SMEs to automate their credit control process was very inspiring. I just wanted to be part of the movement and help create that behaviour of making data-driven decisions. Big companies are doing it because they have the means and the resources to do it. It’s now about making this information available to everyone.

3. What were your first impressions of the platform and how it will help businesses

My first thought was that it’s a very user-friendly platform.

You don’t need to be a financial expert to understand the value of the monitoring and customer insights, automatic payment chasers, and access to seamless debt recovery that Know-it provides.

In an SME, I can imagine many people need to wear many different hats and there isn’t always a dedicated financial person. Know-it will give those SMEs the opportunity to automate this flow and the peace of mind to deal with all the other things they need to deal with without having to run after customers for payment.

4. What existing skills & experience do you hope to transfer over to your new role at Know-it?

Listening and Communication: My goal and ambitions are to use my experience to streamline communication between our customers and our product. The idea is to design a Customer Experience that is as smooth as possible once they start working on the platform. 

My role is really to act as a consultant to our customers: make sure our platform fits their needs and help them fix their issues in a sustainable and scalable way

In my previous roles I’ve had to represent the customer’s voice within the company. As customer success manager at Know-it I’l be providing valuable feedback to the business on how we can make the platform and processes even simpler for our users.

My experience previously working for a start-up will be great for my role here at Know-it. Working in a start-up is a little bit like riding a roller coaster! You need to be able to wear different hats, and understand that everyone else in the company is wearing different hats as well! 

5. What are your thoughts on the growing tech scenes across Scotland and what would you like to see happen in the industry?

One of the first things I did when I moved to Glasgow was to look up SaaS start-ups in the area. I was actually surprised to see how many there were!

However, when trying to look at SaaS/Tech gatherings or meetups, I didn’t manage to find many! I’d love to see this happening! 

There’s nothing better than people facing the same challenges and helping each other. Especially since repeated lockdowns have now opened up the door to remote working. It’s not always possible to go to your office every day. So having a local community would be really beneficial.

6. What’s next for Know-it and will your role help more businesses better manage their credit control?

Our product’s growth is led by customer feedback. Gathering and monitoring customers’ feedback will be key to the success of this growth.
Our platform is giving SMEs the insights they lack on their customers and helping them scale their credit control processes. 

The next step is now to make sure we deliver this data the right way. Giving our customers the right data is one thing, enabling them to understand and action those insights at the right time and in the right way is our goal!

Know-it is free to use, plus get a free company credit report when you sign-up!

Want to know more about the platform? Book a demo with me here

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